Orders & Payment

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, Bancontact, and iDEAL.

Can I cancel my order? Orders can be cancelled within 6 hours of placing them. After that, your order has likely already entered production and cannot be cancelled.

Do you offer customization? We currently do not offer fully custom designs, but we are frequently adding new designs to our store. If you have a special request, feel free to email us at prettylittlepawzshop@gmail.com.

Shipping

How long does shipping take? All products are made to order. Please allow 2–5 business days for production, plus shipping time:

• United States: 5–7 business days
• International: 7–14 business days

Do you provide tracking? Yes! You'll receive a tracking number via email once your order has shipped.

Do you ship internationally? Yes! International orders may be subject to customs fees and duties, which are the responsibility of the customer.

What if my package is delayed? Shipping carriers occasionally experience delays outside of our control. If your order seems delayed, please allow a few extra days before reaching out. Once your order has been handed to the carrier, we are unable to take responsibility for lost or delayed packages. However, if your package arrives damaged, please contact us within 14 days with photos and we'll work with you to make it right.

Returns & Exchanges

What is your return policy? Since all items are made to order, we do not accept returns or exchanges unless your item arrives damaged or defective. If there's an issue with your order, please contact us within 14 days of delivery with a photo of the item.

What if my item arrives damaged? Please email us at prettylittlepawzshop@gmail.com with your order number and a photo of the damage. We'll make it right!

Sizing

What sizes do your t-shirts come in? Our t-shirts are available in sizes XS–5XL depending on the style. For detailed measurements, check out our Bella+Canvas 3001 Sizing Chart.

Still have questions? Reach out to us at prettylittlepawzshop@gmail.com — we're happy to help! 🐾

When will my order ship?

Orders are typically processed within 2–5 business days.  Depending on the product and the demand, it may take up to 7 days. Once shipped, delivery times vary depending on your location. To see the full shipping policy click here

How long does shipping take?

Estimated shipping times:

• United States: 5–7 business days
• International: 1–3 weeks

Please note that holidays and carrier delays may affect shipping times.

For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

Shipping times and "expected delivery dates" that are provided by the shipping carriers cannot be guaranteed and are subject to individual carrier locations, weather implications, transit issues, etc.

Do you ship outside of the United States?

Yes! If you live outside of the United States, please be aware that you may be required to pay customs fees, duties, or other country based fees depending on where you are ordering from. Pretty Little Pawz is not responsible for paying these fees/charges.

Do you offer tracking?

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

What if my package is delayed?

Shipping carriers occasionally experience delays that are outside of our control. If your order seems delayed, please allow a few extra days before reaching out.

Do you accept returns or exchanges?

Due to the custom and made-to-order nature of many of our products, we currently do NOT accept returns or exchanges unless your item arrives damaged or incorrect. 

If you encounter any defects resulting from production or transportation, please let me know right away. I will try my best to arrange a replacement for you. Otherwise, I apologize for any inconvenience, but I am unable to accept returns. To see the Refund Policy click here

My item arrived damaged — what do I do?

We’re happy to help! Please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item and packaging

We’ll work quickly to make it right.

Can I cancel or change my order?

Orders can only be canceled or changed within 12 hours of purchase. After production begins, we’re unable to make edits.

Size Guide

All of our apparel is print-on-demand and made to order. Please review the size charts below before purchasing. When in doubt, size up for a more relaxed fit!

📩 Have questions? Message us before ordering and we'll help you find the right size.

---

👕 T-Shirts (Bella + Canvas Unisex)

Unisex fit. Runs true to size. Size up 1–2 sizes for an oversized look.

Size	Length (in)	Chest Width (in)	Sleeve Length (in)
S	27	18	15.5
M	28	20	16.5
L	29	22	17.5
XL	30	24	18.5
2XL	31	26	19.5
3XL	32	28	20.5

---

🧥 Crewneck Sweatshirts (Gildan 18000)

Unisex fit. Runs true to size. Size up 1–2 sizes for an oversized look.

Size	Length (in)	Half Chest (in)	Sleeve Length (in)
S	27.2	20.1	33.5
M	28	22	34.6
L	29.1	24	35.4
XL	29.9	26	36.6
2XL	31.1	28	37.4
3XL	31.9	29.9	38.6
4XL	33	32	39.5
5XL	34	34	40.5

---

🌿 Comfort Colors Oversized T-Shirts (1717)

Garment-dyed, oversized fit. These run large — size down if you prefer a more fitted look.

Size	Length (in)	Chest Width (in)	Sleeve Length (in)
S	27	20	16.5
M	28	22	17
L	29	24	17.5
XL	30	26	18
2XL	31	28	18.5
3XL	32	30	19
4XL	33	32	19.5

Note: Comfort Colors garments are washed and dyed, so slight variations in color and size are normal and part of the charm!

---

🧢 Dad Caps & Trucker Caps

One size fits most. Adjustable strap at the back for a custom fit.

---

☕ Mugs (11oz Ceramic)

Standard 11oz ceramic mug. Approximately 3.8" tall and 3.2" in diameter. Dishwasher safe (top rack recommended to preserve print).

---

🐾 Pet Bandanas

Size	Dimensions	Best For
S	7" x 7" x 10"	Cats, small dogs (under 15 lbs)
M	9" x 9" x 13"	Medium dogs (15–40 lbs)
L	11" x 11" x 16"	Large dogs (40+ lbs)

---

📏 How to Measure

• Chest: Measure around the fullest part of your chest, keeping the tape parallel to the floor.
• Length: Measure from the highest point of the shoulder to the bottom hem.
• Sleeve: Measure from the center back of the neck, across the shoulder, and down to the wrist.

Still not sure? Contact us and we'll help! 🐾

Welcome to Pretty Little Pawz! My name is Amanda and I have a passion for all animals and creating cute personalized gifts. Here at my shop where I specialize in custom pet glasses and providing the best possible experience for my customers. I am excited to offer my products to the Etsy community and looks forward to providing you with a great shopping experience. Thanks for visiting Pretty Little Pawz! Be sure to check out my Instagram, Facebook, Tik Tok and Pinterest accounts for more product photos and special offers.